Terms of Services
Revision date: Thursday 8th March 2018

All services provided by Wolf Development Limited (Trading As Wolf Servers) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any English law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Wolf Development Limited from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to Wolf Development Limited' servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

pirated software
hacker programs or archives
Warez sites

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE. ADDITIONALLY, Wolf Development Limited WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We have automated systems that will suspend any services that exceed their allowance till the start of the next billing month.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of Wolf Development Limited is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Service Game/Type Changes
To limit the amount of time our staff spend reinstalling and setting up services we can only offer three service game/type changes per billing month.

All sub-networks, distributive hosting sites and dedicated servers of Wolf Development Limited must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Billing
By the Account Activation Date of each month, Wolf Development Limited shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Wolf Development Limited by no later than the specified payment due date. Wolf Development Limited shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. Failure to make a valid payment before the given date will lead to service suspension. Emails will be sent out regrading the payment failure, if these are also ignored the services in question will be cancelled and all data DELETED!

Service Fees
Certain services carry a setup fee charged by Wolf Development Limited to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Wolf Development Limited and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Money back guarantee & refund policy
We do not generally refund cancelled contracts. For example, if your contract is quarterly and you request a refund after two months, no refunds will be admitted. No refunds are issued for setup charges, add-on charges, domain-registrations, add-on purchases, SSL certificates or overage charges. In case of AUP violations, any and all refunds are forfeit.

Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. We require notice prior to invoice date for a cancellation.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability
Wolf Development Limited shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Wolf Development Limited ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Wolf Development Limited shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Wolf Development Limited ' servers. All damages shall be limited to the immediate termination of service.

Violations
Violations of these Acceptable Use Policies should be referred to contact@wolfdevelopment.co.uk. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer
Wolf Development Limited cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Wolf Development Limited are resold. Thus, certain equipment, routing, software and programming used by Wolf Development Limited are not directly owned or written by Wolf Development Limited. Moreover, Wolf Development Limited holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Wolf Development Limited sees fit.

Account Activation
By activating your account with Wolf Development Limited, you agree to the above policies and disclaimer. Upon requesting activation of an account, you accept these policies, guidelines and disclaimer.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee
Wolf Development Limited guarantees 99% service uptime on all services. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime. This guarantee is excludded if the downtime is due to the result of a targetted attack.

Wolf Development Limited reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

DDoS & DoS Protection:
Wolf Development Limited is not responsbile for any DDoS or DoS attacks that cause server downtime. The datacentres Wolf Development Limited uses do have datacentre DDoS and DoS protection but we offer no guarantees that every attack will be filtered or stopped.


Privacy Policy

Who we are

At Wolf Servers (a trading name of Wolf Development Limited – Company Number 10911393) we are dedicated to upholding and growing the trust our customers and visitors have, to do this we treat data protection and privacy with the utmost importance. Below you will find our Privacy Policy in which there is information about the information we collect and store along with how and why we store it. We only collect the information that is needed to offer our products and services. Most of the information we collect is entered by our customers but in some cases mostly in the interests of fraud prevention and for the protection of our customers some data is collected passively – such as cookies. If you have any questions regarding the contents of this policy, please contact us using the following email address: contact@wolfdevelopment.co.uk

Law

We are registered within England and Wales and so any information contained within this policy is governed by and in accordance with English Law.

Information Commissioner’s Office

We are registered with the United Kingdom’s Information Commissioner’s Office as per our legal requirement. Registration Number: ZA335648 Entry: https://ico.org.uk/ESDWebPages/Entry/ZA335648

Types of data we collect
Customer / User Information

When ordering a service from us we request some basic personal information such as name, address, phone number. Certain bits of information are required before being able to proceed with the order whereas some parts can be left unfilled. Extra information may be required at times, for example if we are running any competitions or asking for feedback / surveys, but these are always optional. When ordering a service, you agree to receiving billing and service related emails, but marketing / promotional material can be opted-out.

Cookies and IP Addresses

When using our websites small packets of data are stored on your computer, these cookies are used to help improve security when using our website. They allow us to identify your session and ensure that no one else sees data they shouldn’t. These packets of data are completely visible to yourself and can normally be seen within your browser’s developer console. Cookies cannot collect information about you. IP (Internet Protocol) addresses are again used to help identify you and improve security. Your IP address is logged along with some extra data (such as operating system, browser name etc) to help us track issues / errors and to help prevent fraud. Your IP address is also logged when completing certain actions around our website such as ordering a new service or submitting a ticket. IP addresses can also be used to work out approximate geographical locations, but this will never show us your full / accurate location.

Facebook Pixel / Retargeting

We use Facebook Pixel to help us gather demographic and user information, the information collected is provided by Facebook and allows us to get a clearer idea of the types of visitors and customers we have (for example, 40% of users being Male 18-20). The data provided does not allow us to see names or other information that would let us identify users. Facebook may use cookies, web beacons and other storage technologies to collect or receive this information. The information collected is used for marketing purposes allowing us to better target adverts to those we want to see them. You can opt-out of Facebook Pixel / targeted advertising on Facebook itself.

Information Sharing

We always try to keep information sharing to a minimum but in some cases to offer the services we do information needs to be shared. For example, to offer our web hosting services some service information is shared with our provider such as your email and domain. SSL Certificates also require information to be shared with the Certificate Authority behind the chosen certificate. We may also share information where necessary or appropriate in any of the following cases:

  • In some cases, there may be laws that require us to share information with the relevant authorities.
  • At the request of the police or other law enforcement agency.
  • To enforce our terms and conditions.
  • To protect our customers.
  • • In the event of a company sale, buy-out, restructure, transfer or any business case where information is required.
Access to your personal information

Under the Data Protection Act and General Data Protection Regulation you have a right to view, amend or delete any personal information we hold about you. If you want to use this right, please contact our data protection officer Matthew Cammack at matthew@wolfdevelopment.co.uk

Your "right to be forgotten"

You have the "right to be forgotten", to request your data is deleted please just submit a ticket with your request, our data protection officer will comply with all requests in a timely manner. Personal data will be removed from all production / live systems, but will remain backups for a period of time. It would be unpractical for us to remove individual personal data from these backups due to the number of them and how frequently they are made. These backups are stored elsewhere with the utmost protection. Backups are rarely restored but in the such an event where this is required and data is restored from someone who has requested "the right to be forgotten" we will act to remove this data from the production systems as soon as possible.

Changes to this policy

We reverse the right to change this policy at any time, the most up-to-date policy will always be found on this page. In the event of a change we notify you where possible / required. This policy was last updated on the 25/05/2018.

 

Acceptable Use Policy
Revision date: Wednesday 30th August 2017

As a provider of web site hosting and other Internet-related services, Wolf Development Limited offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Wolf Development Limited respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Wolf Development Limited reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Wolf Development Limited has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using Wolf Development Limited' services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Wolf Development Limited cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Wolf Development Limited cannot monitor or censor the Internet, and will not attempt to do so, Wolf Development Limited cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that Wolf Development Limited does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Wolf Development Limited' network and may reach a large number of people, including both subscribers and non-subscribers of Wolf Development Limited, subscribers' postings to the Internet may affect other subscribers and may affect Wolf Development Limited' goodwill, business, reputation or operations. For these reasons, subscribers violate Wolf Development Limited policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

Spamming:
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Wolf Development Limited, but also because it can overload Wolf Development Limited' network and disrupt service to Wolf Development Limited' subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Wolf Development Limited will investigate and shutdown the account that is SPAMing. A £250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore Wolf Development Limited reserves the right to prosecute for this violation. A £1.00 charge will be assessed PER EMAIL sent should Wolf Development Limited choose to pursue and prosecute.

Adult-Oriented Content:
Wolf Development Limited does not allow adult content and will suspend/terminate any offending account.

Obscene Speech or Materials:
Using Wolf Development Limited' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Wolf Development Limited is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language:
Using Wolf Development Limited' network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks:
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations:
Exporting encryption software over the Internet or otherwise, to points outside the United Kingdom.

Usenet Groups:
Wolf Development Limited reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities:
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities:
Engaging in activities, whether lawful or unlawful, that Wolf Development Limited determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Wolf Development Limited will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with Wolf Development Limited' policy or applicable law. However, when Wolf Development Limited becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Wolf Development Limited.

Wolf Development Limited is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Wolf Development Limited' facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Wolf Development Limited does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Wolf Development Limited reserves the right to directly take action against a customer of its subscribers. Also, Wolf Development Limited may take action against the Wolf Development Limited' subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Wolf Development Limited anticipates that subscribers who offer Internet services will cooperate with Wolf Development Limited in any corrective or preventive action that Wolf Development Limited deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Wolf Development Limited policy.

Wolf Development Limited will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Wolf Development Limited may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Wolf Development Limited may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Wolf Development Limited assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Wolf Development Limited may disclose subscriber information or information transmitted over its network where necessary to protect Wolf Development Limited and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Wolf Development Limited will never sell information to other services or outside companies.

Wolf Development Limited expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Wolf Development Limited policy. Finally, Wolf Development Limited wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Wolf Development Limited for any violation of the Service Agreement, law or Wolf Development Limited policy resulting in loss to Wolf Development Limited or the bringing of any claim against Wolf Development Limited by any third party. This means that, if Wolf Development Limited is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against Wolf Development Limited, plus costs and reasonable attorney's fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Wolf Development Limited and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to contact@wolfdevelopment.co.uk.



 


Wolf Development Limited
Airport House Business Centre
Purley Way
Croydon
CR0 0XZ

Wolf Development Limited trading as Wolf Servers. Registered in England and Wales (Company Number: 10911393)