Not the most interesting read, but still very important for you to understand and agree to all parts before you order/use our services
Revision date: Sunday 1st October 2023
Wolf Servers is a trading name of Marcel Paul Group Limited (registered in England and Wales, company number: 14178321). When ordering any service from us, you are required to acknowledge and agree to the following terms.
You can cancel your services with us at any time from your client/billing area. You are given a choice to cancel at the end of the current billing cycle, or immediately. When cancelling immediately you forfeit any remaining time within your billing cycle, with no refunds will be offered for this time.
Once a service has been cancelled there is no way for us to recover any data, as it is permanently deleted, so should you make a mistake when requesting a cancellation, you must contact us immediately. We hold no responsibility for cancellations made by error.
When paying with PayPal a recurring payment profile is often setup, our billing system will in most cases cancel these automatically. We still strongly recommend that you manually login to your PayPal account and ensure that these profiles have been cancelled. If these profiles are still active PayPal will continue to send us payment under your instruction. Should this happen please open a support ticket by following the process listed in the below “Refunds” section of these terms.
For any new orders we provide a 7-day money back guarantee if one of the following conditions are met:
All refund requests must be made in writing from the account holder by support ticket to the sales support department. All refunds are made at our sole discretion.
Any refunded PayPal payments (excluding when the conditions of our 7-day money back guarantee apply) will exclude the fee PayPal retains for processing the transaction (2.9% + £0.30). This is following PayPal’s recent policy change meaning we do not get the fee back following a refund.
Invoices are automatically generated 14-days before the end of the current billing period. To avoid service interruption a cleared payment needs to be received by us before the invoice due date. Invoices are sent by email to the registered email linked to your client/billing area account.
Should payment not be made by the due date the service will be put into a suspended state, this will disable all control panel access and make the service inaccessible. Payment can still be made within this period and all files are still intact.
If cleared payment still has not reached us 7-days after the invoice due date the service will be automatically and irreversibly terminated. All files, accounts, data and backups associated with the service will be deleted. We have no means to reverse this action has it has been completed and we will not be able to provide file backups.
Once an invoice has been in an ‘Overdue’ state for 6 days a late fee is added to the invoice. This late fee is 10% of the invoice value.
To unsuspend a service the total invoice value is required, this includes any late or additional fees.
In many of our services upgrades and downgrades are available at any time. In some cases, they will be available from our client/billing area. In any other case you will need to open a support ticket for us to manually process an upgrade order.
For a small number of services downgrades are only available at the end of billing cycles, if this is the case, we will let you know and find the best solution for you.
Please also note that for any virtual services we strongly recommend a full data backup is made before any upgrade/downgrade orders are processed. Virtual disks do not always like having their sizes changed, resulting in data corruption.
For some service changes, such as operating system reinstall these may be available from the service control panel. If not, please open a support ticket and our support teams will be able to assist.
We cannot promise 100% uptime, but we do strive to achieve as close to this as possible. Any maintenance windows will be communicated to clients as early as possible and will be available to view under the “Network status” area of our client/billing area.
When experiencing service performance issues, first try to disable any extra addons/plugins/scripts/modifications that you have installed on top of our standard service. You should also consider client/local issues, such as poor network conditions or insufficient system resources. Where possible please try to get at least one other person to test the performance before opening a ticket.
Should you still have issues after trying to the above steps open a support ticket with our technical support teams, we will investigate the issues and advise on the best solution.
We are not liable for any performance issues not directly relating to our service.
In most cases we will sate where the physical hardware hosting our services is located. In this information is not listed it will be within Europe, normally Germany.
Should you wish to confirm the location your service is hosted in, please open a support ticket and we will able to assist with further information.
Most of our services will come with at least one resource limit, this allows us to offer all our clients the best service we can. Ensuring one client is not using an excessive amount of the server’s total resources limiting other clients, for example.
Resource limits will be made clear on product pages before ordering, should you wish to confirm resource limits please open a support ticket with our sales team before ordering. We take responsibility if you fail to read/understand any limits clearly stated.
We handle exceeding resource limits differently depending on the type of service, type of limit and how much/often it is being exceeded. In most cases the limit is just that and cannot be exceeded resulting in our systems automatically restricting the service in question. In other cases, your service may be suspended till you can confirm to us actions you are taking to resolve the issue.
Should there be repeated resource limit infractions we reserve the right to suspend and even terminate your service, with no refund for any remaining billing cycle.
We cannot be held liable for any data loss on our services. It is the client’s sole responsibility to ensure appropriate data loss prevention measures are in place.
In the case of many of our services there will be options/tools to ensure easy backups to be made. In some cases, we may take automatic backups as part of the service. These should not be depended on and we still strongly recommend you continue to take your own backups.
We cannot be held liable for unauthorised account access. It is the account holder’s responsibility to ensure good password practise is followed and any additional available account security measures are used (Two factor authentication, for example).
We would also suggest that you use a password that is not used elsewhere and ensure that it is changed regularly.
We cannot be held liable for any payments/donations/purchases that are made on a service we host. By purchasing a service from us you agree to waive all liability from us.
An example of this could be a product purchased from an e-commerce website we host, or a donation made to a game server we host.
We reverse the right to adjust (increase/lower) service pricing at for new services at any time. In some cases, we may start service promotions/discounts. Existing services cannot take advantage of these discounts unless stated that the promotion applies to existing customers.
Marcel Paul Group Limited is not responsible for any damages caused as a result of DoS/DDoS attacks. We take every precaution to protect against downtime as a result of attacks, but we offer no guarantees that every attack will be filtered or stopped.
We operate an affiliate programme that registered users of our billing area can opt into, this will provide you with a unique link that you can give to friends, family and advertise online on websites, blogs, YouTube, social media etc. When users click this link and proceed to order a new service the affiliate member will receive a percetange of the service value, this is set to 10% for most products, into their affiliate account. Once the account value reaches £5 GBP the affiliate member can request a payout. The payout can be made via PayPal or directly into account credit and used to the affiliate member's own services.
Affiliate members are not directly involved or approved by Wolf Servers, we are not responsbile for any content on websites where our links may appear. However, if our affiliate links appear on websites with untasteful content please let us know so we can investigate further and if required terminate the affiliate account associated.
Members are free to advertise our links on a range of types of websites, blogs, social media etc however we do not allow our links to be used on coupon websites where we have not given prior written approval. We do not feel these kind of sites are compatible with our business, as these sites often mislead customers into clicking the affiliate link with the promise of coupons/discounts that do not exist. Any coupons we provide are freely available to all customers and often shared publicly on our own social media. Any affiliate members found to be using our links on coupon websites will not have their affiliate balance paid out.
We reverse the right to change this policy at any time, the most up-to-date policy will always be found on this page. In the event of a change we notify you where possible/required.
Revision date: Sunday 1st October 2023
This document outlines the acceptable and fair use of the services and products we (“Marcel Paul Group Limited”) offer while trading as Wolf Servers. In this document “You”, “Your” refer to you as a client/subscriber of our products and or services. This document is an extension of our terms of service.
Any breech of these conditions will result in immediate action being taken.
All services provided by Marcel Paul Group Limited may only be used for lawful purposes. No transmission, storage, presentation of any information, data or material that is deemed illegal is accepted by Marcel Paul Group Limited. This includes, but is not limited to:
You agree to indemnify and hold no liability against Marcel Paul Group Limited from any claims resulting from the use of the service which damages you or any other party.
Sites that promote illegal activity or present content that may be damaging to Marcel Paul Group Limited’s servers, or other any server are prohibited. This includes links to such sites hosted on our services.
Examples of unacceptable content and/or links includes but is not limited to: Pirated software/torrents, hacking programs/forums/online communities, viruses/malware, DoS attack/flooding tools/software and other malicious content.
If your account is found to be hosting/contain unacceptable content as set out above, we will act by terminating your products/services with Marcel Paul Group Limited without notice or refund. In the case of illegal content, we will also report this to the relevant authorities.
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Marcel Paul Group Limited, but also because it can overload Marcel Paul Group Limited's network and disrupt service to Marcel Paul Group Limited's clients.
Maintaining an open SMTP relay is prohibited. When a complaint is received, Marcel Paul Group Limited will investigate and shutdown the account that is SPAMing. A £250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore, Marcel Paul Group Limited reserves the right to prosecute for this violation. A £1.00 charge will be assessed PER EMAIL sent should Marcel Paul Group Limited choose to pursue and prosecute.
Marcel Paul Group Limited does not allow adult content and will suspend/terminate any offending account.
Using Marcel Paul Group Limited's services to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Marcel Paul Group Limited is required by law to notify the relevant authorities when it becomes aware of the presence of child pornography on or being transmitted through its network.
Using Marcel Paul Group Limited's services to transmit or post negative, defamatory, harassing, abusive or threatening language will not be accepted and will result in account terminated with no warning or refund.
Using Marcel Paul Group Limited’s services to access, illegally or without authorisation, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another system (often known as "hacking"). This includes any activity that may be used as a precursor to an attempted system penetration (port scan, stealth scan or other information-gathering activity) is strictly prohibited.
Using Marcel Paul Group Limited’s services to distribute information regarding the creation of and sending of viruses, worms, trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment is strictly prohibited.
The following policies apply to shared web hosting services in addion to those included in the rest of this policy.
We apply several resource limits to your shared web hosting service. Any client abusing a way around these limits will have their account terminated with no warning or refund.
We apply a storage/disk usage limit to all hosting packages, this includes our “unlimited” tier package. Your hosting account is setup to automatically limit your storage, any user abusing a way around these limits will have their account terminated with no warning or refund.
Your web hosting account files should consist of mainly web related files (html, php, css, JavaScript etc). Shared web hosting cannot be used for file storage, system back-ups, media hosting, game server ‘FastDL’ services.
Downloadable files and media are allowed if they are directed linked/accessed from the service and not linked to from another website/service. These limits must be followed for downloadable and media files:
Marcel Paul Group Limited reserves the right to deem what is classed as unacceptable use at its sole discretion and remove large files or all formats from backups.
We use the term ‘Unlimited’ for our ‘Unlimited’ shared web hosting tier. For this tier we do limit the amount of storage space by default for every new account to 20GB. For an acceptable reason that complies within our acceptable use policy we will increase or even remove this limit at our sole discretion.
We apply a limit on the total number of emails that can be sent from any hosting account per hour to protect our server and avoid spam. These are outlined below:
The following policies apply to voice hosting services in addion to those included in the rest of this policy.
We do not apply extra many restrictions on our Voice Servers, but we do however restrict file storage/sharing.
We do not apply files to be transferred/stored/uploaded/downloaded with our voice servers. Voice servers are sold by the slot, you cannot increase these slots without purchasing more. Any user abusing a way around these limits will have their account terminated with no warning or refund.
We reverse the right to change this policy at any time, the most up-to-date policy will always be found on this page. In the event of a change we notify you where possible/required.
Revision date: Sunday 1st October 2023
At Wolf Servers (a trading name of Marcel Paul Group Limited – Company Number 14178321) we are dedicated to upholding and growing the trust our customers and visitors have, to do this we treat data protection and privacy with the utmost importance. Below you will find our Privacy Policy in which there is information about the information we collect and store along with how and why we store it. We only collect the information that is needed to offer our products and services. Most of the information we collect is entered by our customers but in some cases mostly in the interests of fraud prevention and for the protection of our customers some data is collected passively – such as cookies. If you have any questions regarding the contents of this policy, please contact us using the following email address: contact(at)plexr.group
We are registered within England and Wales and so any information contained within this policy is governed by and in accordance with English Law.
We are registered with the United Kingdom’s Information Commissioner’s Office as per our legal requirement.
Registration Number: Coming soon
When ordering a service from us we request some basic personal information such as name, address, phone number. Certain bits of information are required before being able to proceed with the order whereas some parts can be left unfilled. Extra information may be required at times, for example if we are running any competitions or asking for feedback/surveys, but these are always optional. When ordering a service, you agree to receiving billing and service-related emails, but marketing/promotional material can be opted-out.
When using our websites small packets of data are stored on your computer, these cookies are used to help improve security when using our website. They allow us to identify your session and ensure that no one else sees data they should not. These packets of data are completely visible to yourself and can normally be seen within your browser’s developer console. Cookies cannot collect information about you. IP (Internet Protocol) addresses are again used to help identify you and improve security. Your IP address is logged along with some extra data (such as operating system, browser name etc) to help us track issues/errors and to help prevent fraud. Your IP address is also logged when completing certain actions around our website such as ordering a new service or submitting a ticket. IP addresses can also be used to work out approximate geographical locations, but this will never show us your full/accurate location.
We always try to keep information sharing to a minimum but in some cases to offer the services we do information needs to be shared. For example, to offer our web hosting services some service information is shared with our provider such as your email and domain. SSL Certificates also require information to be shared with the Certificate Authority behind the chosen certificate. We may also share information where necessary or appropriate in any of the following cases:
In some cases, there may be laws that require us to share information with the relevant authorities.
Under the Data Protection Act and General Data Protection Regulation you have a right to view, amend or delete any personal information we hold about you.
You have the "right to be forgotten", to request your data is deleted please just submit a ticket with your request, our data protection officer will comply with all requests in a timely manner. Personal data will be removed from all production/live systems but will remain backups for a period of time. It would be unpractical for us to remove individual personal data from these backups due to the number of them and how frequently they are made. These backups are stored elsewhere with the utmost protection. Backups are rarely restored but in the such an event where this is required and data is restored from someone who has requested "the right to be forgotten" we will act to remove this data from the production systems as soon as possible.
We reverse the right to change this policy at any time, the most up-to-date policy will always be found on this page. In the event of a change we notify you where possible/required.